Shipping & Returns

Shipping Information

All online orders are shipped out once a week on Mondays. If your item is needed right away we offer in store pick up, and if that is not available to you please contact us and we'll do our best to meet your needs.  

Shipping to USA and International

All shipments are sent via Canada Post. Shipping prices quoted at checkout. Please visit the following page for more information on expected delivery times and included features:

Compare US & International Shipping Prices

• Orders are sent and declared at the full purchase value.
• Canadian taxes do not apply to orders outside of Canada.
• Customers are responsible for any additional shipping fees (duties, customs, etc.).

Quality Control:

All items ordered are physically inspected to ensure that they are in perfect condition before leaving our warehouse.

Lost or Damaged Items:

Although extremely rare, Butter Studio is not responsible for any loss or damages occurring during the shipping process. On the rare occasions that this does occur, we will provide you with all of the information that you need to locate your package and provide all required documentation and information that the shipper requests from you. Once goods have been shipped you agree and understand that Butter Studio is not liable for any direct or indirect damages incurred subsequent to shipping your order.

Regular priced merchandise

We will happily take back any regular priced, unworn goods with all original tags still attached within 14 days of receiving your package for a full refund.

In order to initiate the return process, please email shop@butterstudio.ca for a return authorization (RA) number. This number must be clearly written on the outside of the parcel that you are sending back. Unfortunately, delivery cannot be accepted on returned parcels without an RA number.

Butter Studio is not responsible for return shipping costs including duties, customs, brokerage or any other charges.

Non-refundable items

All sale items are final sale. Masks, Earrings, Undergarments, Beauty and Personal care intems, Hair Accessories and Gift Cards cannot be returned.