Pick-ups are available by appointment or during our Walk-In hours posted on the website.

Please book your pickup time by clicking Here.

SHIPPING

Order Packing/Delivery Timeline

We aim to pack orders 24-96 hours after they are received.....

Once packed they are received by Canada Post WEDNESDAYS and SUNDAYS, we DO NOT ship everyday.

Orders placed Saturday-Tuesday 12pm EST are packed and shipped by the following Wednesday, and orders placed Tuesday after 12pm EST-Friday are packed/shipped the following Sunday, at which point they will be picked up by Canada Post.

We DO NOT offer same/next day delivery.

$15 Flat rate shipping in Ontario.

Free Shipping Canada wide on orders $250 and up.

All other provinces rates will be calculated by Canada Post.

All shipments are sent via Canada Post. Shipping prices are quoted at checkout. Please visit the following page for more information on expected delivery times:

Compare Shipping Services in Canada

Shipping to USA and International

• Orders are sent and declared at the full purchase value.
• Canadian taxes do not apply to orders outside of Canada.
• Customers are responsible for any additional shipping fees (duties, customs, etc.)

Compare US & International Shipping Prices

Quality Control:

All items ordered are physically inspected to ensure that they are in perfect condition before leaving our warehouse.

Lost or Damaged Items

Butter Studio is not responsible for any loss or damages occurring during the shipping process. Should this occur, we will provide you with all of the information that you need to locate your package and provide all required documentation and information that the shipper requests from you. Once goods have been shipped you agree and understand that Butter Studio is not liable for any direct or indirect damages incurred subsequent to shipping your order.

RETURNS

Regular priced merchandise

We will happily take back any regular priced, unworn goods with all original tags still attached within 14 days of receiving your package for a full refund.

In order to initiate the return process, please email shop@butterstudio.ca for a return authorization (RA) number. Unfortunately, deliveries cannot be accepted on returned parcels without an RA number.

Butter Studio is not responsible for return shipping costs including duties, customs, brokerage or any other charges.

All international orders are final sale.

Non-refundable items

All sale items are final sale. Earrings, Undergarments, Beauty and Personal Care items, Hats, Hair Accessories and Gift Cards are all final sale.